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Return Policy

Due to hygienic reasons, all sales are final.

Each piece is carefully examined before shipment, and we try our absolute best to package each item for safe delivery.Unfortunately, we cannot foresee how each parcel is handled by our shipper, but we will be more than happy to assist you! If items arrive damaged, please email us at niwajewels@gmail.com within two days upon receiving parcel, with the following :


  1. Order number, name, address, phone number.
  2. Images of the damaged item.
  3. Images of the exterior parcel and packaging.
Don't forget to follow us on Instagram @niwajewels